Service & Support

Global Support Service & Support Comprehensive after-sales support, warranty coverage, and technical assistance to keep your clinic operating at peak performance.

Contact Channels How Can We Help? 24/7 Technical Hotline Global support line: +86 400-888-6688. Reach our technical specialists anytime. Email Support Email support@jinlaite-medical.com for troubleshooting, documentation, and service requests. Remote Diagnostics Secure remote connection for software updates, calibration, and issue diagnosis.

Warranty Warranty Policy Standard Warranty All JLT Medical devices come with a 12-month standard warranty covering manufacturing defects and hardware failures under normal use conditions. Extended Warranty Clinics can purchase extended warranty packages up to 36 months, including preventive maintenance, priority service, and discounted spare parts. What Is Covered Main unit, handpieces, optical components, and internal electronics. Warranty excludes consumables, accidental damage, and unauthorized repairs. Service Response Time Level 1 support within 4 hours. On-site service dispatched within 48 hours in covered regions. Remote diagnostics available immediately.

Training Training & Onboarding Every device installation includes structured training so your team can operate safely and confidently from day one. Initial Operator Training A half-day session at installation covering device setup, user interface, safety checks, and core treatment protocols — on-site or via live remote session. Certification Program Operators complete a practical assessment and receive a training certificate. Refresher assessments are recommended every 12 months. Ongoing Education Protocol updates, clinical webinars, and training materials are shared through our resource library and partner channels. Schedule Training Training Materials

Preventive Care Recommended Maintenance Intervals Following this schedule keeps treatment output consistent and preserves warranty coverage. Maintenance Task Interval Performed By Handpiece inspection — connector, cable, and treatment surface check Every 6 months Clinic staff with inspection checklist Filters & O-rings replacement — cooling and airflow consumables Every 6 months Clinic staff using a preventive maintenance kit Energy output calibration — handpiece and energy system verification Every 12 months Certified service technician Cooling system service — sapphire surface, fans, and thermal sensors Every 12 months Certified service technician Full safety inspection — electrical safety, interlocks, and software review Every 24 months Authorized service partner Book Preventive Maintenance Maintenance Kits & Parts

Service Process Repair & Maintenance Workflow 1 Request Submit a service request via email or hotline with device serial number and issue description. 2 Diagnosis Our engineers perform remote diagnostics and determine the required service approach. 3 Service We arrange remote resolution, on-site repair, or depot service based on the diagnosis. 4 Verification After service, we verify device performance and provide a service report for your records. Submit a Service Request

Need Technical Assistance? Our support team is ready to help you with any device or service question. Contact Support Order Accessories