Service & Support
Comprehensive after-sales support, warranty coverage, and technical assistance to keep your clinic operating at peak performance.
How Can We Help?
Technical Hotline
National service line: +86 400-027-8826. International callers: +86 27-8775-0609.
Email Support
Email 2457462532@qq.com for troubleshooting, documentation, and service requests.
Remote Diagnostics
Secure remote connection for software updates, calibration, and issue diagnosis.
Warranty Policy
Standard Warranty
All JLT Medical devices come with a 12-month standard warranty covering manufacturing defects and hardware failures under normal use conditions.
Extended Warranty
Clinics can purchase extended warranty packages up to 36 months, including preventive maintenance, priority service, and discounted spare parts.
What Is Covered
Main unit, handpieces, optical components, and internal electronics. Warranty excludes consumables, accidental damage, and unauthorized repairs.
Service Response Time
Level 1 support within 4 hours. On-site service dispatched within 48 hours in covered regions. Remote diagnostics available immediately.
Training & Onboarding
Every device installation includes structured training so your team can operate safely and confidently from day one.
Initial Operator Training
A half-day session at installation covering device setup, user interface, safety checks, and core treatment protocols — on-site or via live remote session.
Certification Program
Operators complete a practical assessment and receive a training certificate. Refresher assessments are recommended every 12 months.
Ongoing Education
Protocol updates, clinical webinars, and training materials are shared through our resource library and partner channels.
Recommended Maintenance Intervals
Following this schedule keeps treatment output consistent and preserves warranty coverage.
| Maintenance Task | Interval | Performed By |
|---|---|---|
| Handpiece inspection — connector, cable, and treatment surface check | Every 6 months | Clinic staff with inspection checklist |
| Filters & O-rings replacement — cooling and airflow consumables | Every 6 months | Clinic staff using a preventive maintenance kit |
| Energy output calibration — handpiece and energy system verification | Every 12 months | Certified service technician |
| Cooling system service — sapphire surface, fans, and thermal sensors | Every 12 months | Certified service technician |
| Full safety inspection — electrical safety, interlocks, and software review | Every 24 months | Authorized service partner |
Repair & Maintenance Workflow
Request
Submit a service request via email or hotline with device serial number and issue description.
Diagnosis
Our engineers perform remote diagnostics and determine the required service approach.
Service
We arrange remote resolution, on-site repair, or depot service based on the diagnosis.
Verification
After service, we verify device performance and provide a service report for your records.
Need Technical Assistance?
Our support team is ready to help you with any device or service question.